Travellers Aid Victoria Accessible Experience
Travellers Aid Victoria Accessible Experience exists to empower and enable people who face travel-related challenges. They operate from four service hubs at Southern Cross and Flinders Street Stations in Melbourne and Seymour and Ballarat Stations in regional Victoria.
Travellers Aid runs a program called the Companion Service where volunteers can meet someone at a public transport hub and accompany them to a medical appointment, accommodation, social engagement, work or school/education. For short appointments, such as medical, the volunteer will usually remain at the hospital/medical centre and accompany the person back. The service is free, however there is a 72-hour booking notification so that they can arrange a volunteer.
Travellers Aid is about access and inclusion. They deliver a range of services to support travel-related accessibility for people with disability or mobility impairments.
Travellers Aids workforce consists of 75% dedicated volunteers and 25% committed staff who are motivated by creating real outcomes for the people they serve.
Travellers Aid runs permanent service sites at Southern Cross and Flinders Street Stations in Melbourne and Seymour and Ballarat Railway Stations in regional Victoria. A range of services exist at these sites, including:
- Lounge and rest areas are available at Southern Cross and Flinders Street sites only
- Fully accessible toilet facilities for independent use by people with disability
- Fully accessible toilet facilities for use by persons with disability which require assistance from a carer
- Change rooms and showers are available at Southern Cross
- Luggage storage is available at Flinders Street
- Mobility assistance includes buggy services, wheelchair assistance and personal guidance.
As well as permanent sites, Travellers Aid provides onsite services at events, working with major event organisers to facilitate access for patrons with mobility requirements. These services enable people to connect to and participate in Major events like the Australian Open, the Grand Prix, Moomba Festival, the Melbourne International Flower & Garden Show, St. Kilda Festival and Anzac Day commemorations, utilising public transport.